SHIPPING:
At Zijuan, our product will be packed and shipped from China by herself. Usually the shipping will take 1-2weeks depends on your shipping address.
Some of our product with different sizes may require order made, which may take 1-2 months.
We appreciate your patience as we prepare your special piece.
You will receive a tracking notification upon dispatch, so you can track the progress of your order. We do our best to ensure original timing estimates are met, but cannot be held responsible for any delays by third parties, bad weather conditions or events outside of our control.
CANCELLATION POLICY:
Before the order is shipped, free cancellations within 3 days after order has been placed. Cancellation fee wil be charged at 15% of the total order value for cancellation after 3 days.
No Cancellation accepted after the order is shipped.
RETURN POLICY:
Only defective or faulty items are accepted for returns.
Every piece of our product are handmade, therefore each piece is unique in its own, such uniquenss is not counted as defective or faulty.
When sending items back, please make sure the item is in their original condition that are unworn and returned with all original tags and packaging intact. We will not accept returns of items that have been worn or where the package is damaged.
Where provided, any packaging must also be returned. We reserve the right to refuse returns if these conditions are not met.
Should you wish to return your item, please contact us at: contact@zijuanjewelry.com